Return Policy
We accept returns within 30 days of delivery for uninstalled AC units in original condition.
Eligible for Return
- Manufacturing defects
- Wrong unit delivered
- Uninstalled units in original packaging
- Damaged during shipping
Not Eligible for Return
- Installed AC units (unless defective)
- Custom or special order units
- Used or demonstration models
- Installation services once scheduled
Return Process
- Contact customer service within 48 hours of delivery for issues
- Obtain Return Authorization Number
- Return all original packaging and accessories
- Professional uninstallation required for installed units
Refund Processing
- Refunds processed within 10-14 business days
- Original shipping and installation costs non-refundable
- Restocking fee may apply for non-defective returns
- Installation deposits refundable if cancelled before scheduling
Warranty Claims
- Most units include 1-5 year manufacturer warranty
- Professional installation required for warranty validation
- Report issues within warranty period
- We facilitate warranty repairs and replacements
Installation Services
- Installation fees non-refundable once service completed
- Rescheduling requires 24-hour notice
- Additional materials may incur extra charges
Maintenance Services
- Service packages non-refundable
- Emergency service available
- Regular maintenance recommended for optimal performance
